Booking Information & Policies

At Rich & Rustic Charcuterie, every grazing experience is artfully arranged using seasonal ingredients, artisan accompaniments, and elevated presentation. While we happily accommodate dietary needs, allergies, and strong preferences, individual ingredients and exact product selections are not fully customizable. This allows us to maintain the artistry, balance, freshness, and elevated experience that define our grazing offerings. Selections may vary based on seasonal availability, market freshness, and creative styling.

Flat Lays • Grazing Tables • Large Installations

• Preferred Notice: 2–4 weeks
• Minimum Notice: 7 days
• Peak Season & Holiday Bookings: 2+ weeks recommended

• A 50% non-refundable retainer is required to secure your date.
• Remaining balance is due 10 days prior to the event.

• Grazing experiences requested with less than 7 days' notice may be accommodated based on availability and are subject to a 25% rush fee.
• Availability for rush bookings cannot be guaranteed.
• Due to limited sourcing time, ingredient selections may vary from our standard offerings. Certain cheeses, meats, seasonal produce, and specialty accompaniments may be unavailable. Comparable substitutions may be made to maintain the quality, abundance, and overall aesthetic of the experience.
• Rich & Rustic Charcuterie reserves the right to make ingredient substitutions based on market availability, seasonality, and freshness.

Boards • Cups • Mini Grazing Boxes • Letter & Number Grazing Boxes

• Preferred Notice: 7 days
• Minimum Notice: 48–72 hours

• Full payment due at booking

• Orders placed within 48 hours may be subject to a 25% rush fee based on availability

Weddings • Corporate Events • Private Celebrations

• Preferred Notice: 3–8 weeks
• Minimum Notice: 7–10 days

• 50% non-refundable retainer required
• Remaining balance due 10 days prior to the event

• Dates are not held without a signed agreement and retainer
• Guest counts may increase up to 7 days prior to the event
• Guest count reductions cannot be accommodated after the final invoice is issued

• Cart experiences requested with less than 7 days' notice may be accommodated based on availability and are subject to a 25% rush fee.
• Availability for rush bookings cannot be guaranteed.
• Due to limited sourcing time, ingredient selections may vary from our standard offerings. Certain cheeses, meats, seasonal produce, and specialty accompaniments may be unavailable. Comparable substitutions may be made to maintain the quality, abundance, and overall aesthetic of the experience.

Planning a team meeting, staff appreciation event, training session, school function, or resident gathering? Rich & Rustic offers volume pricing and customized lunch solutions for corporate, educational, healthcare, and senior living partners.

• Standard lunch orders require a minimum of 48-hour notice
• Dietary-friendly and specialty accommodations may require 48–72 hours notice
• First-time corporate, school, and facility orders require a minimum of 72 hours notice
• Recurring partners may adjust headcounts up to 48 hours prior to delivery

The following holidays and peak seasons may require earlier booking deadlines and full payment at the time of booking:

• Thanksgiving
• Christmas
• Valentine's Day
• Mother's Day
• Father's Day
• Graduation Season

Holiday orders are non-refundable within 7 days of the scheduled date. Availability during peak seasons is limited and offered on a first-confirmed basis.

Disposable servingware may be added upon request and can include plates, napkins, utensils, serving pieces, and other event essentials. Additional fees apply.

Grazing Experiences & The Reserve Cart Events

• All retainers are non-refundable and secure your event date and preparation schedule.
• One event reschedule may be permitted with at least 14 days notice and is subject to availability.
• Approved rescheduled events must take place within 90 days of the original event date.
• Cancellations made within 14 days of the event are non-refundable.

Grazing Collections & Small Orders

Boards, Cups, Mini Boxes, Letter & Number Boxes, and Similar Individual Offerings

• Full payment is required at the time of booking.
• Orders canceled 72 hours or more before the scheduled pickup or delivery may be eligible for a partial order credit toward a future Rich & Rustic purchase.
• Approved order credits or rescheduled small orders must be used within 30 days of the original order date.
• Orders canceled within 72 hours of pickup or delivery are non-refundable due to ingredient sourcing and preparation timelines.

Rich & Rustic Charcuterie understands that unforeseen and extraordinary circumstances may arise. In cases involving serious illness, death in the immediate family, accidents, natural disasters, or other significant events beyond a client's control, accommodations may be considered on a case-by-case basis.

Any adjustments, credits, or rescheduling options remain subject to availability and are not guaranteed. Rich & Rustic Charcuterie reserves the right to determine appropriate accommodations based on the specific circumstances and preparation timeline of the event.

We appreciate your understanding as each Rich & Rustic experience is prepared with care, freshness, and intentional presentation.

Rich & Rustic Charcuterie prepares food in environments where allergens are present, including but not limited to nuts, dairy, gluten, eggs, soy, and shellfish. While we take every reasonable precaution, we cannot guarantee allergen-free products.

Please inform us of any allergies or dietary restrictions at the time of ordering so we can take appropriate measures. We are happy to discuss ingredient options and substitutions to accommodate your needs whenever possible.